Freshdesk is our new helpdesk platform. It allows us to do a few key things:
- It helps us to prioritize, categorize, & assign tickets.
- It also allows us to work together as teams to quickly and efficiently solve customer problems.
- Unify & manage all support-related communications from multiple support channels.
- Leverage automation to help with repetitive tasks.
- Create a self-service experience with a robust knowledge base