Freshdesk is our new helpdesk platform. It allows us to do a few key things:

  • It helps us to prioritize, categorize, & assign tickets. 
  • It also allows us to work together as teams to quickly and efficiently solve customer problems.
  • Unify & manage all support-related communications from multiple support channels.
  • Leverage automation to help with repetitive tasks.
  • Create a self-service experience with a robust knowledge base