CSR Training/Troubleshooting

Items for CSR information

Configuring Honeywell Scanner Settings for Optimal Performance
Here is a short video for scan settings for Pepper. https://www.loom.com/share/f1bcde5c375f4f11bcf4c376e291d296
Mon, 30 Mar, 2026 at 3:46 PM
Configuring Honeywell Scanner Settings for Optimal Performance - Step-By-Step
Step One: 1. Swipe up on the main screen and open settings on the Honeywell. 2. Click on Settings Step 2: 1. Open Honeywell Settings, scroll down to Scan...
Mon, 30 Mar, 2026 at 4:25 PM
Writing Credits
To write a credit: 1. By using the chooser, you can select the appropriate store. 2. Then search or scroll down to account/store you need to write a cred...
Tue, 6 Oct, 2026 at 4:08 PM
Touchscreen Calibration on Honeywell CT60 Devices
​Screen Touch Adjustment 1. Scroll up at the main screen and select Settings 2. Select Honeywell Settings 3. Once inside Honeywell Settings, scroll ...
Tue, 20 Oct, 2026 at 9:45 AM
Editing a User in the Pepper App
1. Navigate to Account Selection. 2. Find the account and slide to the left, then select "Manage Account" 3. At the bottom of the app, you w...
Wed, 21 Oct, 2026 at 4:23 PM